It Helpdesk Cover Letter Examples

Help Desk Technician Cover Letter

Today, the entire business world is dependent on computers for everything from internal communications to tracking orders. Help desk technicians play an important role of keeping the computers running in the best possible manner. Help desk technicians are responsible for identifying the software and hardware required to give solutions to problems, give face-to-face, online and telephonic support for customers and download all the required software.

These professionals need to have a comprehensive understanding of all the computer software and hardware. Moreover, they should have remarkable communication skills so that they can easily assist all the computer users. People who wish to become help desk technicians need to have a degree in computer science along with a certification of Microsoft for desktop technician. Certification will prove as an added advantage as most of the organizations use Microsoft operating system.

If you have the qualification, experience and education and still not managing to get a job, then you need to revise your cover letter. A cover letter is like your introduction to the future employer. The one page document should have all the information that is required for the job and to get you selected. Therefore, you must never skip out on writing a covering letter. Below you will find two sample help desk technician cover letters that will guide you ahead.

Sample Help Desk Technician Cover Letter (1)

Your Contact Information
John Via
190 Marshall Street
Baltimore, MD21201
Mobile: 410-735-7850
E-mail id:

Employer Contact Information
Ms. Shanice Gordon
IT Solutions
836 Tree Frog Lane
Kansas City, MO64106

Date: December 16, 2011

Dear Ms. Gordon,

Today, I am writing this application to you because I know that my experience, training and proven skills as a Help Desk Technician and Technical Support Specialist will make me the best asset in your organization.

In reviewing my attached resume, you will see that I have significant experience in every facet of troubleshooting, maintenance and installation for every desktop operation, software and hardware. I posses exceptional talent in providing highly difficult technical information in concepts and terms, which the end users can grasp easily. Moreover, I love challenges, I am multi-task oriented and I keep myself updated with all the latest advancements made in the IT sector.

If you are in search of an individual who has excellent problem solving and people skills and will be able to provide the best support for your MIS operations, then you can consider me for this job position.

I think that it would be mutually beneficial for us to meet personally and discuss the goals of your organization and how my technical abilities will be beneficial for all those goals. I will call your office in a week's time to check the possibility of an interview. Thank you for giving your time and considering my application.

John Via
Your Signature

Sample Help Desk Technician Cover Letter (2)

Your Contact Information
Nina Baker
2607 Ray Court
Fayetteville, NC28301
Mobile: 910-261-3928
E-mail id:

Employer Contact Information
Ms. Natalie Edgell
1534 Andy Street
Salem, SD57058

Date: December 16, 2011

Dear Ms. Edgell,

I was happy to come across the job opening of Help Desk Technician at your organization on, and I have submitted my resume for the same job post.

I have been working under the same job profile for more than five years now, wherein I was responsible for handling all the complicated and basic computer troubleshooting problems. Therefore, I am confident that I am well equipped to handle anything, which may concern one of your customers, like programming language, installation, or new program installing. I make the technicality very easy to understand and I enjoy dealing with various customers.

If you think that, I am right for the position, then you can contact me at 910-261-3928 or e-mail me at Thank you for your time.

Nina Baker
Your Signature

You can go about writing your covering letter in any format. Keep it formal, precise and personal.

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Help Desk Cover Letter

Help Desk staff are in charge for providing technical support to company clients. Specific responsibilities of Help Desk workers include identifying customer issues, diagnosing technical problems, generating activity reports, referring customers to suitable resources, making improvement recommendations, and updating their knowledge of help desk techniques. Technical knowledge is vital for this role, and most candidates come from a computer-related educational area.

A successful Help Desk cover letter example should emphasize the following skills:

  • Proven track record of solving customer issues
  • English proficiency
  • Strong computing skills and knowledge of help desk software
  • Multitasking and the ability to work under pressure
  • Resilience to stress and conflict resolution
  • Customer focus
  • Training in computer science or information technology

Comparable qualifications can be seen in the Help Desk cover letter sample displayed below.

For help with your resume, check out our extensive Help Desk Resume Samples.

Dear Mr. Frias:

Upon review of your posting for a Help Desk Support Technician, I felt compelled to submit my resume for your review. With my experience in IT system administration and help desk support, as well as my demonstrated strengths in team collaboration and problem solving, I feel confident that I would significantly benefit your organization.

With a broad range of computer and system proficiencies, my solid technical aptitude as well as my strong analytical abilities position me ready to thrive in this challenging role. Additionally, my current experience in IT administration and help desk support for the Westover County Administration office has provided me with core strengths in technical needs analysis, server/network administration, and general IT support.

Highlights of my background include:

  • Expertise in IT system analysis and administration, quickly resolving user help desk concerns and maintaining a reputation as a “go-to” person for all technical and IT system concerns.
  • Keen aptitude for technology programs and solutions; proficient in a variety of software applications including Microsoft Office Suite, Visual Basic, Dreamweaver, and PL/SQL.
  • AAS in Network Administration along with polished communication, problem-solving, and organizational talents.

With my experience in IT system management and support, coupled with my enthusiasm and dedication to success, I believe I could swiftly surpass Plexcore’s expectations for this role. I look forward to discussing the position in further detail. Thank you for your consideration.

Colleen M. Budde


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